Refund policy

We hope you love our ibbani products, but if something doesn’t work out, we’re happy to help you find the right one.

Returns

• You can request a return within 3 days of delivery.
• Items must be unworn, unwashed, and in their original packaging with the saree cover.
• To start a return, email support@houseofibbani.com with your order number and reason for return.
• Reverse pickup is available in select pin codes; in other areas, customers may need to self-ship their return.
• Return or Exchange requests for orders placed using a store credit will be rejected.

Refund 

• Refunds will be processed within 2-4 business days to the original payment source, once we receive the returned product and after quality check is done.
• Items that show signs of wear, alteration, or damage, refund will not be processed.
• For COD orders, we will issue store credits as refund. Store credits can be used on any future purchase and have no expiry date.

Exchange

• Exchanges are accepted for any product of your choice (subject to availability). 
• Once we receive your return, we will dispatch the new selected product.
• If the requested product is unavailable, we’ll issue a store credit for the product value.
• Store credits can be used on any future purchase and have no expiry date.

Damage and issues

• If your package arrives tampered, please refuse delivery and contact us at support@houseofibbani.com immediately.
• If your product is damaged, we will issue a replacement. Please note, providing an unboxing video is mandatory to process the replacement request.
  
• Misprints and colour differences from website images are not considered damaged products. 

  Irregularities in prints are a beautiful reflection of hand block printing and skilled craftsmanship. Slight color bleeding is natural and a sign of authentic, natural dyes.

We want every ibbani product to make you feel yourself, comfortable, and happy so we’ll always do our best to make your return or exchange experience smooth and simple.